Program Manager - Data Analytics and AI

Infosys is seeking a dynamic and visionary Program Manager in Data, Analytics, and AI to lead transformative digital initiatives for our global clients. In this strategic role, you will drive end-to-end consulting engagements-from problem definition and business process analysis to solution architecture, development, and deployment-within a global delivery framework.

Key Responsibilities:

1. Program Oversight:

• Lead end-to-end delivery of software support programs across multiple applications and geographies.
• Ensure adherence to SLAs, KPIs, and contractual obligations.
• Manage escalations, major incidents, and problem management processes.

2. Stakeholder Management:

• Serve as the primary point of contact for client leadership and internal stakeholders.
• Conduct regular governance meetings, status reviews, and performance reporting.
• Build strong relationships with business units, vendors, and support teams.

3. Team Leadership

• Manage and mentor support leads, engineers, and analysts.
• Drive resource planning, skill development, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.

4. Operational Excellence

• Monitor and improve support processes, ticket resolution timelines, and customer satisfaction.
• Implement ITIL best practices and automation initiatives.
• Drive root cause analysis and preventive actions for recurring issues

5. Financial & Risk Management

• Track program budgets, forecasts, and cost optimization opportunities.
• Identify and mitigate delivery risks and compliance gaps.

Required Qualification:

• Candidate must be located within commuting distance of Houston, TX orbe willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of Information Technology experience.
• At least 10 years of experience in IT service delivery or support project management.
• Proven track record of managing large-scale support programs.
• Strong understanding of ITIL, incident/problem/change management.
• Good understanding of solutions, accelerators and value proposition in Data, Analytics and AI.
• Experience with tools like ServiceNow, Jira, or similar.
• Excellent communication, stakeholder management, and leadership skills.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• PMP, ITIL, or SAFe certifications.
• Experience in managing support for cloud native.
• Experience in multi-vendor or multi-client support models.

• Experience in solving business problems in the relevant industry, understanding of E2E functional flows of the customer business.
• Able to create a Business Plan for expanding business - with a good understanding of potential business opportunities, competition strengths and weaknesses.
• Continuous improvement, Innovation, and growth Mindset.
• Good communication, articulation, and presentation skills.
• Learnability and focus on new / emerging areas.
• Good understanding of Agile software development frameworks.
• Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams.
• Experience and desire to work in a global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Client-provided location(s): Houston, TX

Job ID: Infosys-140351BR

Employment Type: OTHER

Posted: 2025-11-01T18:39:02