Program Manager

Infosys is seeking a highly motivated and experienced Infrastructure Program Manager to join our IT support team responsible for managing client relationships, ensuring the successful delivery of IT support services, and driving continuous improvement in service delivery.

Required Qualification:

• Candidate must be located within commuting distance of Palo Alto CA or be willing to relocate to these areas. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 13 years of Information Technology experience.
• At least 10 years of experience in program management.
• Program Manager experienced in leading large teams and overseeing complex IT projects and managed infrastructure services at global client.
• Should be able to drive infrastructure operations, service optimization, continuous operational efficiency, reducing costs, and enhancing service delivery through process improvements.
• Experienced in managing multimillion-dollar multi-year contracts and ensuring high levels of client satisfaction.
• Skilled in aligning IT services with business objectives and fostering strong client relationships
• Lead IT infrastructure operational support across the US region, ensuring high availability and reliability of services.
• Minimize service disruptions through effective governance and operational processes adherence
• Monitor program engagements closely for any deviations, proactively identifying potential risks.
• Maintain regular communication with stakeholders, providing timely updates on program status, risk factors, and mitigation strategies to ensure informed decision-making and smooth delivery.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

• Experience in Financial Services domain
• Familiar with latest trends in industry from technology and domain standpoint
• Strong business process/system analytical skills
• Ability to work with business users to transform and develop requirements into design, implementation.
• Flexibility to work in 24 X 7 environment.
• Experience and desire to work in a Global delivery environment.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Client-provided location(s): Palo Alto, CA

Job ID: Infosys-138168BR

Employment Type: FULL_TIME

Posted: 2025-08-26T18:36:48