Production Support Specialist (L2) DevOps-Kubernetes

Production Support Specialist (L2) DevOps-Kubernetes

RESPONSIBILITIES:

Systems & Application support and escalations for SDLC and Distributed Scheduling products.
Work actively with technology teams to analyze and resolve issues related to Code Compile, Builds and Artifact, Pipelines, software distribution, Secure File Transfer, Schedulers.

• Identify defects, discrepancies, and trends by ways of troubleshooting.
  Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.
• Understand the regional dependencies and drive the regional technical requirements.
• Provide application lifecycle support for critical GS Internet facing applications with continuous focus on improvement and performance measurement.
• Meet regulatory obligations. Internal & External Audits, privilege management (re)certification.
• Incident management and reporting of production outages, root cause analysis & follow-ups.
• Build and maintain relationships with various technologies and business organizations.
• Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.
• Local change management and incident management representation for critical infrastructure products
• Interface directly to the local client base, executing their requirements within a global framework.

• The person should know both Kubernetes & Docker [Kubernetes is the Monitoring tool (Orchestration platform to orchestrate the Container images) whereas Docker is to create the individual Container images].
• He/she should know other DevOps Version control tools - CI/CD, GitHub, Gitlab
• How he/she monitors the Metrics - should be through Prometheus, Splunk, Elasticsearch or NewRelic.
• What is the importance of using such Containers in SDLC? Application and Software.
• 3 to 6 years of work experience on SDLC/DevOps, LINUX system platforms.
• Good to have knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
• Knowledge of DevOps dependencies - code review, builds, repositories, packages, distribution.
• Knowledge of config management - chef, puppet, ansible and related languages. groovy, go, json, yml, ini.
• Strong analytical and troubleshooting capabilities.
• ITIL and ITSM experience a plus.
• Excellent soft skills & Communication (Verbal and Written).
• Must be willing to work in rotational shifts.
• Ability to Multitask in a high paced environment.
• Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.
• Global clients facing Support team experience a plus.
• Able to work within a Global team, prior experience a plus.
• Having worked in an environment supporting 10000+ servers a plus.
• Prior experience with Financial Institution a plus.
• Multiple Application Support Experience a plus.
• The person should know both Kubernetes & Docker [Kubernetes is the Monitoring tool (Orchestration platform to orchestrate the Container images) whereas Docker is to create the individual Container images].
• He/she should know other DevOps Version control tools - CI/CD, GitHub, Gitlab
• How he/she monitors the Metrics - should be through Prometheus, Splunk, Elasticsearch or NewRelic.
• What is the importance of using such Containers in SDLC? Application and Software.
• 3 to 6 years of work experience on SDLC/DevOps, LINUX system platforms.
• Good to have knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
• Knowledge of DevOps dependencies - code review, builds, repositories, packages, distribution.
• Knowledge of config management - chef, puppet, ansible and related languages. groovy, go, json, yml, ini.
• Strong analytical and troubleshooting capabilities.
• ITIL and ITSM experience a plus.
• Excellent soft skills & Communication (Verbal and Written).
• Must be willing to work in rotational shifts.
• Ability to Multitask in a high paced environment.
• Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.
• Global clients facing Support team experience a plus.
• Able to work within a Global team, prior experience a plus.
• Having worked in an environment supporting 10000+ servers a plus.
• Prior experience with Financial Institution a plus.
• Multiple Application Support Experience a plus.