Production Support Specialist (L2) DevOps tools - CI/CD - Unix

Production Support Specialist (L2) DevOps tools - CI/CD - Unix

RESPONSIBILITIES

. Systems & Application support and escalations for SDLC and Distributed Scheduling products.
. Work actively with technology teams to analyze and resolve issues related to Code Compile, Builds and Artifact, Pipelines, software distribution, Secure File Transfer, Schedulers.
. Identify defects, discrepancies, and trends by ways of troubleshooting.
. Infrastructure support of products and systems to enable automation and help improve and achieving efficiency.
. Understand the regional dependencies and drive the regional technical requirements.
. Provide application lifecycle support for critical GS Internet facing applications with continuous focus on improvement and performance measurement.
. Meet regulatory obligations . Internal & External Audits, privilege management (re)certification.
. Incident management and reporting of production outages, root cause analysis & follow-ups.
. Build and maintain relationships with various GS technology and business organizations.
. Contribute to the technical understanding and promotion of new and existing standards, solutions, and tools.
. Local change management and incident management representation for critical infrastructure products
. Interface directly to the local client base, executing their requirements within a global framework.
SKILL/EXPERIENCE

. 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
. Good Linux Scripting/Development skills - JAVA, Python (any).
. Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
. Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
. Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.
. Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini.
. Strong analytical and troubleshooting capabilities.
. ITIL and ITSM experience a plus.
. Excellent soft skills & Communication (Verbal and Written) .
. Must be willing to work in rotational shifts.
. Ability to Multi task in high paced environment.
. Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.
. Global clients facing Support team experience a plus.
. Able to work within a Global team, prior experience a plus .
. Having worked in environment supporting 10000+ servers a plus.
. Prior experience with Financial Institution a plus.
. Multiple Application Support Experience a plus.