Production Support Lead

Infosys -- Production Support lead / Technology Lead

We are seeking a technically skilled and detail-oriented Production Support lead to join our custom POS operations team for Rent-A-Center. This leadership role is critical in ensuring the stability, reliability, and performance of RACPAD POS. The ideal candidate will bring strong experience in Typescript, Node.js, React.js, and be well-versed in database concepts, particularly with PostgreSQL. Familiarity with ITSM framework is essential for success in this role.

Qualifications Basic

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10 years of experience in Information Technology and a minimum of 5 yrs. experience in Production support and would be capable of solving problems and programing.

• Experience with relational and no-relational database structures - PostgreSQL (primary) and Oracle PL/SQL (secondary).
• Experience with ServiceNow for incident, change and problem management.
• Proficient in Spanish and English communication.
• Guide the team in troubleshooting, debugging, and resolving technical issues

• Experience with Amazon web services - S3, SNS, SQS, Lambda, etc.
• Work experience in Typescript, Nodejs and ReactJS.
• Experience with version control tools like Gitlab.
• Experience using monitoring tools like BigPanda, Logzio or Grafana.
• Understanding of Continuous Integration and DevOps

• Experience and desire to work in a Global delivery environment
• Ability to work in a diverse/ multiple stakeholder environment
• Experience in Retail Domain
• Coordinate daily support operations and ensure adherence to SLAs.
• Participation in on-call rotations and support during off-hours may be required

• Working from Tuesday to Saturday/Sunday to Friday
• First Shift from 8 am to 5 pm
• Second Shift 11 am to 8 pm