Role Title: Credit Controller
Role Designation: Senior Process Executive
Reporting Manager: Credit Control Manager
Job Level: 3 Location: Rubery, Birmingham
About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018.
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Key Responsibilities & Deliverables: • Credit Controlling a designated trade debtor ledger by way of verbal and written communication, against a personal cash collection target
• Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of their ledger, themselves, their team and the Credit Control Department
• Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution.
• Customer queries to be logged, escalated and followed up timely with relevant departments
• Effective management of collection system, adhering to all best practice standards
• Build positive relationships with key stakeholders. Lead monthly reviews with the Operational and Finance teams to highlight debt risks and opportunities
• Ensuring accurate client details are maintained on the sales ledger including notes of action, invoice status and contact details
• Working towards monthly individual objectives, to reduce overdue debt
• Reconciling accounts on a monthly, termly and annual basis
• Ensuring timely and accurate allocation of all payments received on designated ledgers
• Providing detailed information to facilitate timely completion of Debt Reporting
• You will ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes Essential Criteria:
• Previous experience in a Credit Control role gained within a fast paced organization
• Excellent verbal and written communication skills Job Level 3 Job Description Internal Core Competencies: Key Indicators: Customer Orientation:
• Seeks to understand customer needs and builds credibility with the customer by providing inputs on solutions • Integrates client feedback and delivers accordingly to agreed specifications and timelines in order to ensure highest level of customer satisfaction Analytical Ability:
• Breaks down the problem into its constituent parts to get a better understanding of issues
• Evaluates the available solution options whilst solving problems High Impact Communication:
• Communicates with conviction and is confident to share own point of view
• Listens attentively and asks questions to seek clarity for oneself Learning & Innovation:
• Openness to new ideas • Learning Orientation