Infosys is seeking a Principal SAP CX / C4C Consultant
As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications:
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
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Preferred Qualifications:
- At least 11 years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules, SAP C4C
- Experience across Electricity (preferred), or Gas or Water Utilities industries North America
- Key process and architectural knowledge in Move in Move out areas, fundamental knowledge of other key ISU processes
- Experience in BRF+
- Experience of at least 1 end to end lifecycle implementation activities including:
- Requirement gathering
- Business process design
- SAP configuration
- RICEFW Functional design
- Systems and Integration Testing
- Resolving production issues
- Requirement gathering
- Strong Client Facing experience, great communication and presentations skills.
- Strong analytical skills with ability to work in advanced excel based data analysis of SAP ISU data.
- Ability to work with offshore teams and coordinating work delivery between onsite and offshore.
- Flexible work timings required due to remote working environment including offshore overlaps twice a day.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.