Principal Consultant - Telecom (Salesforce / MSD)

Infosys Consulting's Communications Practice is seeking a Principal Level Management Consultant with experience across one or more domain areas in the Communications industry, including customer relationship management (CRM) covering Marketing, Sales, customer service/customer care operations.

At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance, and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives.

• Bachelor's degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
• Min. 7 years of experience with Operational Technologies within the Communications Sector.
• Knowledgeable in key areas of Communications provider operations, including customer relationship management (CRM) covering Marketing, Sales, customer service/customer care operations
• Has at least 3 years' experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, Salesforce
• Should be able to comprehend and design industry standard information models like TM Forum SID
• Has at least 5 years' experience in managing IT programs and projects
• Should be able to develop business process and system use cases
• Should be able to create the As-Is and To-Be Process and Use Case documents.
• Should be able to guide, mentor and review the end-to-end solution
• The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project
• Excellent analytical skills and communication skills
• All candidates must be willing and able to travel up to 100%, depending on client requirements
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
• Live within 2 hours' drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA

• Prior experience with Big four consulting firms
• Has at least 3 years' experience managing operations or analyzing and implementing process optimizations across an areas of customer relationship management (CRM)
• At least 3 years of experience in implementing and enhancing industry standard products for CSP operations
• Experience and desire to work in a consulting environment that requires regular travel
• Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years
• Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
• Experience in a CSP in North America across Mobility or Wireline networks will be preferred

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off