Principal Consultant - SAP Service Manager - Stuttgart, Germany(M/F/D)

People skills
Lead for 15+ team members

Soft skills
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• High degree of Customer orientation, flexibility, sense of quality and proactivity.
• Anticipates customer needs, provides inputs for solutioning, demonstrates industry understanding and provides inputs to the customer on areas other than project work and builds confidence with the customer at higher levels to be treated as an advisor
• Analyzes and constantly improves systems, processes and nature of service being provided to ensure customer delight by establishing standards and benchmarks for quality
• Brings up unresolved issues with the client, understands stakeholder views, strikes a rapport and resolves these issues by using tact and influence keeping in mind organizational interests

Area of responsibilities
Skill Level- Expert
• Overall responsibility for SAP Basis, Security & UAM Operations.
• Controlling SLAs and KPIs
• Build formal & informal customer relationships at the project level by engaging them regularly and be the SPOC to the customer on project related activities, provides regular reports, value articulation, managing expectations, participate in client visits in order to increase customer satisfaction
• Allocation of activities to right people, plan for and mentor the team in competency development of team, implement performance management as per organizational guidelines, drive processes related to Rewards & Recognition and Team building; ensure compliance to company HR processes and participate in recruitment activities in order to motivate the team to ensure successful delivery of the project.
• Allocate work, Track the project scope, schedule, quality, resource requirements, financials, risk, SLAs on a periodic basis, take corrective measures and communicate to all stake holders as per the communication plan; Schedule, Monitor, review and control all the project phases (Requirements gathering, Design, Architecture, Development, Testing, Implementation, Warranty) in their entirety in order to deliver project successfully as per project goals.
• Run service improvement projects to create extra benefits and savings for Infosys and the Client.
• Create a Risk Management Plan clearly identifying the risks and mitigation plan and base line the same with all stake holders in order to minimize any adverse impact to the project.
• Prepare resource plan including people, space, infrastructure and liaison with required groups in order to fulfill the project resource requirements.

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.