Order Management & Billing Specialist (S2F/Q2C) with Spanish

Order Management & Billing Specialist (S2F/Q2C) with Spanish
Infosys Poland Sp. z o.o. - Łódź - Hybrid

We are looking for a candidate with:
Qualifications & Experience:
Bachelor's degree or equivalent
2-3 years of experience in customer service or supply chain
Petrochemical industry experience is a plus
Familiarity with transportation, inventory, and order management
SAP knowledge preferred
Proficient in MS Office (Excel, Word, Windows)
Skills:
English & Spanish at minimum B2 level
Strong communication and interpersonal skills
Excellent time management and organizational abilities
Adaptability and independent decision-making in dynamic environments
Proactive problem-solving

Your key activities:
Manage customer orders, follow-ups, returns, and claims
Handle customer inquiries, disputes, and delivery issues
Monitor inventory and allocate stock
Support and train junior staff
Process inbound/outbound deliveries and shipping documentation
Share shipping instructions and track transportation
Optimize vehicle scheduling
Analyze inventory and delivery performance
Conduct audits and reporting

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use Spanish language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week)

Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback