Order Management & Billing Specialist (S2F/Q2C) with German

Order Management & Billing Specialist (S2F/Q2C) with German
Infosys Poland Sp. z o.o. - Łódź

We are looking for a candidate with:
Qualifications & Experience
- Bachelor's degree or equivalent
- 2-3 years of experience in customer service or supply chain
- Petrochemical industry experience is a plus
- Familiarity with transportation, inventory, and order management
- SAP knowledge preferred
- Proficient in MS Office (Excel, Word, Windows)
Skills
- English & German at minimum B2 level
- Strong communication and interpersonal skills
- Excellent time management and organizational abilities
- Adaptability and independent decision-making in dynamic environments
- Proactive problem-solving

Your key activities:
- Manage customer orders, follow-ups, returns, and claims
- Handle customer inquiries, disputes, and delivery issues
- Monitor inventory and allocate stock
- Support and train junior staff
- Process inbound/outbound deliveries and shipping documentation
- Share shipping instructions and track transportation
- Optimize vehicle scheduling
- Analyze inventory and delivery performance
- Conduct audits and reporting

You can expect from us:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use German language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, opportunity to take advantage of free meetings with a psychologist
- Stable employment based on an employment contract
- No trial period in the contract
- IT equipment is provided
- Additional social bonuses
- Opportunity to participate in charity, sports and well-being events
- Hybrid work (2 days from the office in Lodz) or remote work in Poland

Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback