Oracle Cloud - SCM - Sales & Distribution consultant

• Functional Subject matter expert in Oracle Fusion SCM - Sales & Distribution (OM, Pricing & Promotion, Scheduling, Returns)

• Serve as the subject matter expert for Oracle Fusion Sales and Distribution modules, addressing and resolving complex production issues, service requests, and user queries.

• Resolve Production Incident ,Problem Management Support issues ensuring timely and effective resolution in line with service level agreements (SLAs).

• Monitor system performance, manage support tickets, and ensure timely resolution in line with service level agreements (SLAs).

• Analyze root causes of recurring issues and recommend long-term solutions.

• Configure and maintain Oracle Fusion Sales and Distribution modules to meet evolving business requirements.

• Lead the Support of system enhancements, new features, and Oracle Cloud quarterly updates, coordinating testing and deployment activities.

• Develop and maintain functional documentation, solution designs, and user guides.

• Analyze and optimize sales and distribution business processes, identifying opportunities for automation, efficiency, and compliance improvements.

• Evaluate new Oracle Cloud quarterly updates, assess their impact, and coordinate user acceptance testing and deployment

• Data conversion strategies, integration points, and support master data management activities.

Collaborate with multiple stakeholders ( Internal and External) in resolving issues