Operation Support - Technology Analyst

Infosys- Engineering Services - Senior Software Engineer - US - Support for Broadcast Satellite and OTT content delivery
At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives
Location for this position is Monterrey, Mexico. Must work from office
Experience required: 3 years of relevant experience.
Responsibilities:

• VOD Pipeline production support for TVOD, SVOD, C3 Restart, 4K & Adult titles flowing through Open Video workflow & legacy workflows to support Streaming & Satellite products
• VOD Pipeline Non-Prod Support - Triage/ validate the VOD Content Processing, Process, System, and Software QA.
• Monitor VOD incident detection tools for alerts and issues.
• Onboarding providers to New Workflows for the Migration to AWS Cloud.
• Manages AWS/Aspera account creation for providers.
• Management & App Support of VOD Aspera Instances and other legacy VOD applications
• Maintain provider relationships for Content Delivery
• Manage System Integration activities for any migration efforts as/when needed
• Identify opportunity and implement automated solution using DIRECTV Tools with intent of reducing incident MTTR and manual effort

Preferred:

• E xperience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.
• Familiarity with OTT streaming products and systems
• Experience in VOD workflows for Broadcast and Streaming platforms

• Proficient knowledge in ITIL (Incident / Problem / Change management) practices.
• Experience with troubleshooting, systems analysis and data analysis.
• Experience with administrating, maintaining, troubleshooting, and configuring various systems in a Linux or Windows environment.
• Experience with scripting languages such as SQL, python, and UNIX shell scripts.
• Experience with software development or infrastructure and software deployment automation.
• Familiar with Agile software development practices
• Ability to make decisions and work under high stress situations
• Attention to detail and completing work with high degree of accuracy
• Excellent verbal and written communication, interpersonal and organizational skills.
• Good to have: Automation Experience with Java.

Client-provided location(s): Monterrey, Mexico

Job ID: Infosys-137313BR

Employment Type: OTHER

Posted: 2025-08-22T18:40:20