Operating Systems Specialist

Infosys Public Services is seeking a Operating Systems Specialist to join our team.

Position Description (scope of work or brief narrative):

• Provide day-to-day incident and deployment support of multiple server operating systems, including Unix, Linux, and Windows, which includes on-site and remote administration, user support, performance monitoring and tuning, and capacity planning
• Provide day-to-day incident and deployment support of middle-tier applications, including web and application servers, containers and container managers, messaging technologies, cloud platform and services, automation tools, scripting languages, and monitoring tools.
• Manage incident response via the client ServiceNow application by publishing Change Management Service Level Agreements (SLAs)
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment complex, distributed server environment.
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed database environment.
• Perform a technical leadership role in incident response, including maintenance, documentation, and support of a large, complex, distributed middleware environment.
• Develop growth plans as needed to ensure that the hosting environment can support the projected growth of the application environment.
• Develop and implement procedures that support proactive problem detection and avoidance, including disaster recovery planning and implementation.
• Create and maintain project plans as necessary by client standards, then keep management notified of critical failures or potential missed milestones.
• Works with Program Manager, Project Managers, Engineering staff, and vendors to manage projects, drive outcomes, and lead teams
• Analyzes and resolves complex hardware and software problems issues
• Assists the client development community to perform tests and implement software, adds, and changes
• Develops and implements operational management processes and procedures
• Tracks inventory, completes, and provides documentation required for deploying servers
• Uses alert monitoring tools chosen by Management
• Uses systems management and software distribution tools chosen by Management
• Uses security management systems and facilities in backups and restores of data and application code
• Escalates unusual or unexpected findings to the client
• Provides reports to users and managers of system status on an as-requested basis
• Provides weekly status reports and maintains hours worked on projects
• Uses change and case management procedures as required
• Provides an action plan for the resolution of any/all faults detected
• Performs isolation testing of problem equipment and/or software
• Provides documentation of all solutions to problems and documents all application guidelines and issues
• Provides reports to Management to share solutions found
• Provides and implements escalation process and/or procedures
• Follows the appropriate quality assurance program chosen by the client's Management
• Provides on-site system or application support for deployment/installation as required
• racks inventory and completes and provides documentation required for deploying servers
• Interacts with all clients' functional groups to accomplish objectives
• Creates and edits computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data
• Performs assistance, training, and information sharing to users and other administrators
• Maintains leadership qualities and attitude in keeping with the standards of the client.

• Minimum 4 years of experience in administering Unix, Linux, and Windows server operating systems.
• Proficient in on-site and remote server support, including performance monitoring, tuning, and capacity planning.
• Skilled in incident response, troubleshooting, and deployment support across distributed server environments.
• Hands-on experience with web and application servers, containers, container orchestration, and messaging technologies.
• Skilled in using system management and security tools for vulnerability remediation, backups, and restores.
• Experience with ServiceNow for incident tracking and resolution.
• Experience in automation tools like Ansible and scripting languages, including Linux shell scripting, PowerShell
• Skilled in documenting equipment configurations, tracking changes, compiling performance data, and maintaining inventory records.
• Experience in Microsoft Excel, PowerPoint, and Power BI.

• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.