Infosys is seeking Network Support Engineer (On-Site). This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts.
Required Qualifications:
- Candidate must be located within commuting distance of Ladson, SC or be willing to relocate to the area. This position may require travel.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 2 years of Information Technology experience.
- Experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network.
- Experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
- Working in 24x7 operations support and shifts.
- Support team in resolving critical technical issues during crisis situations
- Coordinate with remote technical team and users for any service request, incidents, technical requirements.
- New installation and configuration of network, security equipment, escort third party suppliers and c oordination with suppliers requiring onsite troubleshooting/installation.
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- Take part in discussion with Business Team/SME's to understand the requirements and work with architect team to implement optimal solution.
- Engaging problem management process for root cause determination & permanent corrective action.
- Training L1/L2 colleagues on various operational topics both technical and process.
- Driving service improvement and customer satisfaction.
- Customer interaction skills.
- Experience in running operations with ITIL processes / ITIL certified.
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.