Infosys is seeking Network Support Engineer (On-Site). This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts.
Required Qualifications:
- Candidate must be located within commuting distance of Ladson, SC or Charlotte NC or be willing to relocate to the area. This position may require travel.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 6 months of Information Technology experience.
- Experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network.
- Experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
- Working in 24x7 operations support and shifts.
- Support team in resolving critical technical issues during crisis situations
- Coordinate with remote technical team and users for any service request, incidents, technical requirements.
- New installation and configuration of network, security equipment, escort third party suppliers and c oordination with suppliers requiring onsite troubleshooting/installation.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Want more jobs like this?
Get jobs in Summerville, SC delivered to your inbox every week.
- Take part in discussion with Business Team/SME's to understand the requirements and work with architect team to implement optimal solution.
- Engaging problem management process for root cause determination & permanent corrective action.
- Training L1/L2 colleagues on various operational topics both technical and process.
- Driving service improvement and customer satisfaction.
- Customer interaction skills.
- Experience in running operations with ITIL processes / ITIL certified.
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.