Network and Infrastructure Support Analyst

Analista técnico en Redes e Infraestructura | Technology Analyst Network Infrastructure Support
Location: Saltillo, Coahuila
Daily attendance at client location in Saltillo.
Not open for Remote.
2 schedules to cover:
Monday to Friday 6am to 2pm and 2pm to 10pm (rotation)
Sat 6am to 2 pm (twice per month)

As a Technology Analyst in Network Infrastructure support, you will be responsible for supporting onsite the enterprise network infrastructure. You will work with a team of engineers to deliver high-quality, scalable, and maintainable support service solutions
Mandatory:

• Bachelor's degree in computer science or related field
• 5+ years of experience in Network Infrastructure
• Strong proficiency in Network Infrastructure troubleshooting
• Experience troubleshooting issues in LAN/WLAN environments
• Experience with Monitoring and ITSM tools
• Experience performing IMACD
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills

Nice to Have:

• Experience with Service Now or any other ITSM tool
• Understanding of Cisco DNA
• A proactive and results-oriented mindset
• Ability to work independently and as part of a team
• A strong work ethic
• Strong network infrastructure troubleshooting skills

Key Responsibilities:

• Onsite contact for resolving critical technical issues during crisis situations

• Coordinate with remote technical team and users for any service request, incidents, technical requirements

• Physical installation and initial setup of network and security equipment,

• Escort third party suppliers inside customer's location and coordinate support tasks
• Implement preventive and corrective measures for Infrastructure incidents.
• Collaborate with other team members to ensure timely delivery of projects
• Engaging problem management process for root cause determination & permanent corrective action.

Client-provided location(s): Saltillo, Mexico

Job ID: Infosys-134755BR

Employment Type: OTHER

Posted: 2025-06-29T23:37:44