Analista técnico en Redes e Infraestructura | Technology Analyst Network Infrastructure Support
Location: Saltillo, Coahuila
Daily attendance at client location in Saltillo.
Not open for Remote.
2 schedules to cover:
Monday to Friday 6am to 2pm and 2pm to 10pm (rotation)
Sat 6am to 2 pm (twice per month)
As a Technology Analyst in Network Infrastructure support, you will be responsible for supporting onsite the enterprise network infrastructure. You will work with a team of engineers to deliver high-quality, scalable, and maintainable support service solutions
Mandatory:
- Bachelor's degree in computer science or related field
- 5+ years of experience in Network Infrastructure
- Strong proficiency in Network Infrastructure troubleshooting
- Experience troubleshooting issues in LAN/WLAN environments
- Experience with Monitoring and ITSM tools
- Experience performing IMACD
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
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- Experience with Service Now or any other ITSM tool
- Understanding of Cisco DNA
- A proactive and results-oriented mindset
- Ability to work independently and as part of a team
- A strong work ethic
- Strong network infrastructure troubleshooting skills
- Onsite contact for resolving critical technical issues during crisis situations
- Coordinate with remote technical team and users for any service request, incidents, technical requirements
- Physical installation and initial setup of network and security equipment,
- Escort third party suppliers inside customer's location and coordinate support tasks
- Implement preventive and corrective measures for Infrastructure incidents.
- Collaborate with other team members to ensure timely delivery of projects
- Engaging problem management process for root cause determination & permanent corrective action.