Network and EUC Support Engineer

Infosys is seeking a Network and EUC Support Engineer to support and maintain scalable, secure, and high-performing End User Computing Management. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• Candidate must be located within commuting distance of New Richmond, WI or be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Required to travel different branches of the bank to support the end users to support EUC and Network and IT related issues.
• Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.
• Working Knowledge of networking devices such as switches, routers, IP configurations, and Access Points.
• Conduct Hardware & Software support: Installing, configuring, and maintaining end-user devices such as laptops, desktops, tablets, printers, docking stations.
• Maintain Printer support: install and configure Printers at branches and on end points.
• Complete Service Management with ServiceNow ticketing tool to track, monitor and update the tickets assigned.
• Perform IMAC execution for all EUC hardware and software.
• Manage: Patch Management and vulnerability management: install security patches to remediate vulnerabilities.
• EUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Exceptional Organizational Skill.
• Ability to manage and prioritize tasks efficient.
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Client-provided location(s): River Falls, WI

Job ID: Infosys-138297BR

Employment Type: OTHER

Posted: 2025-10-28T18:37:16