L1/L2 Support Engineer - SharePoint Specialist

Job Title: L1/L2 Support Engineer - SharePoint Specialist
Experience: 2 to 4 Years
Location: [Your Location]
Employment Type: Full-Time
Job Summary
We are seeking a proactive and technically skilled L1/L2 Support Engineer with hands-on experience in SharePoint to join our IT support team. The ideal candidate will be responsible for resolving technical issues, managing SharePoint environments, and ensuring smooth operations of business-critical applications.
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Key Responsibilities
• Provide L1 and L2 support for end-users across various business applications, with a focus on SharePoint.
• Troubleshoot and resolve SharePoint-related issues including access, permissions, workflows, and document libraries.
• Handle incident and service request tickets using tools like JIRA, ServiceNow, or similar.
• Document solutions and create knowledge base articles for recurring issues.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
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Required Skills
• 2-4 years of experience in technical support roles (L1/L2).
• Strong understanding of SharePoint Online/On-Premise environments.
• Familiarity with Microsoft 365 ecosystem and tools.
• Experience with ticketing systems (e.g., JIRA, ServiceNow).
• Good communication and documentation skills.
• Ability to work in a fast-paced, customer-focused environment.