Java / SQL L2.5 Production Support
Yesterday• Guadalajara, Mexico
This job is no longer available.
Years of experience - 3-8 years
JD:
Required
- Minimum 5+ years of experience in Application Support in Java with excellent debugging skills
- Knowledge on ITIL processes - Incident Management & Problem Management
- Knowledge of either UNIX or SQL
- Excellent communication and analytical skills
- Experience in Sybase/DB2/RDBMS
- Experience in UNIX and shell scripting
- Experience with job scheduler (Ex. Autosys), Ticketing tool/JIRA
- Experience with Gitlab and one IDE is a plus
- Work actively with team members to analyze and resolve application issues
- Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)
- User Ticket management (Backlog review, User interface and manual prioritization)
- Planned/unplanned events - Support BCP (Business Continuity Planning), Migration, Holiday activities
- Automate manual tasks and improve efficiency
- Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs
- Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix
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Client-provided location(s): Guadalajara, Mexico
Job ID: Infosys-136351BR
Employment Type: OTHER
Posted: 2025-08-13T01:01:26
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)