Infosys is seeking an enthusiastic Lead Consultant with proven requirement gathering skills and have experience in preparing technical requirement documents based on the information gathered in technical workshops. This position will be an expert contributing to different phases of the consulting lifecycle; involved in business process consulting; define the problem, propose and create the solution; also play an important role in the development, configuration and deployment of the overall solution; and will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. This is an opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
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Required Skills
- Candidate must be located within commuting distance of Frisco, TX or be willing to relocate to the area. This position may require travel.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of Information Technology experience.
- Minimum of 5 years of experience in IT support, with a significant focus on Apple device management using JAMF Pro.
- In-depth knowledge and experience with the JAMF Pro platform, including configuration, administration, policy creation, packaging, and scripting.
- Strong understanding of macOS and iOS operating systems, hardware, and troubleshooting techniques.
- Experience with Apple Business Manager (ABM) and Apple School Manager (ASM).
- Proficiency in scripting languages such as Bash, AppleScript, or Python for automation and management tasks.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong leadership and mentoring abilities with experience guiding and developing technical support teams.
- Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with mobile device management (MDM) principles and best practices.
- Familiarity with network protocols and security concepts relevant to Apple devices.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- JAMF certifications min JAMF 300
- Serve as the primary point of escalation for complex JAMF-related support issues, providing advanced troubleshooting and resolution.
- Lead and mentor a team of IT support staff, providing guidance, training, and performance feedback related to JAMF and Apple technologies.
- Oversee the configuration, management, and maintenance of our JAMF Pro server and related infrastructure.
- Develop, implement, and enforce policies and procedures for Apple device management, software deployment, patching, and security using JAMF Pro.
- Manage the deployment, configuration, and ongoing support of macOS and iOS devices.
- Troubleshoot and resolve technical issues related to Apple hardware, macOS, iOS, and integrated software.
- Develop and maintain comprehensive documentation for JAMF configurations, support processes, and end-user guides.
- Collaborate with other IT teams to ensure seamless integration of Apple devices within the broader IT infrastructure.
- Stay up-to-date with the latest Apple technologies, JAMF updates, and industry best practices.
- Participate in projects involving the implementation and integration of new Apple technologies.
- Manage and maintain Apple Business Manager (ABM) and Volume Purchase Program (VPP) for efficient device enrollment and app deployment.
- Monitor and analyze the performance of managed Apple devices, proactively identifying and resolving potential issues.
- Provide excellent customer service and technical support to end-users with varying levels of technical expertise.
- Contribute to the development and delivery of end-user training on Apple devices and related software.
- Manage the escalation process for customer cases as needed.
- Provide direction and measurement of key metrics to technical support staff and the team.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.