ITSCM Resilience Engineer

ITSCM Resilience Engineer
An Information Technology Services Continuity Management (ITSCM) - Resilience Engineer, by joining the ITSCM programme that enables resilience for our people and systems to deliver the highest levels of service to our clients. Our ITSCM Team develops and executes the business continuity and disaster recovery end-to-end programme for a company that provides global technology data centre, cloud, infrastructure, and application services to PwC Firms across 158 countries. You will be responsible for supporting the ITSCM programme, assisting with risk management and Resilience Analysis (BIA), and administering ITSCo Business Continuity Management tools. PwC IT Services Company is headquartered in the UK, with subsidiaries in the US and Singapore, and branches in Germany, Romania, and the Czech Republic.
Job Description:
The Resilience Engineer is responsible for technical analysis of ITSCo Applications and Services by: Comparing application designs to defined patterns, ensuring defined templates are adequate to produce increase resilience, recommending changes to design patterns as required, coordination with technical teams, identifying and tracking issues identified during the analysis. Additionally, the Resilience Engineer will contribute to and analyze Root Cause Analysis (RCA) documents, ensuring all possible findings are documented, tracked and followed to resolution.

As a Resilience Engineer, you help to solve complex business issues from strategy to execution. Core responsibilities and PwC Professional skills for this level include but are not limited to:

• Communicate resilience requirements with IT application owners and evaluate applications and services against application resilience architecture design patterns and resilience requirements
• Identify and implement simplification and automation opportunities to enhance resilience processes
• Help develop ITSCM's processes business impact analysis, plans, status reports, and other documentation to ensure clear, correct, complete, reporting to executive leadership
• Administer DR applications and tools
• Recommend and implement changes to the application resilience architecture standards and requirements
• Partner with ITSCM leadership to assist in the review of identified issues, including priority, potential impact and risk assessment of identified resilience gaps
• Track, review and report resilience metrics
• Participate in post incident reviews to analyze RCA data to ensure all findings are identified.
• Develop training material for IT application owners and conduct training on use of the Resilience Assessment process
• Determine risk and remediation for identified resilience gaps and report to business and technology leaders

• Implement, maintain and support DR tooling, including the Resilience Assessment methodologies

• Deal effectively with ambiguous and unstructured problems and situations.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart
• Uphold the firm's code of ethics and business conduct

• Proficient in ServiceNow with experience with Snow BCM module
• Knowledgeable of PwC's global infrastructure landscape
• Knowledgeable of information security, resilience, and disaster recovery methodologies
• Experienced with various cloud platforms and technical designs including high availability environments
• Knowledgeable of emerging infrastructure technologies
• Understands how to connect technology strategy to business strategy