Role - Senior Consultant
Technology - Service Management
Location - Munich, Germany
Compensation - Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
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Your role
As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required
• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Experience with Deployment technologies like WDS, MDT, Crash Dump Analysis and High Availability technologies like storage Backup Hyper-V.
• Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
• Virtualization (Hyper-V) : Monolithic and Microkernel ,Hyper-V ring Architecture.
• VHD and AVHDX Merging Checking integrity with its differencing chain.
• Failover, Planned Failover, Test Failure, Unplanned Failover.
• Hyper-V Migration.
• Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
• Troubleshooting windows updates issues and understanding of Component based servicing.
• Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
• Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
• Understanding of WMI and familiarity with WMI queries
• Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
• Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
• Exceptional Problem-Solving and Communication Skills - Spoken and written English or Russian (including technical writing).
Preferred
• Four or more years of industry experience with Microsoft Server products.
• Familiar with status messages and various server and client-side logs used for troubleshooting.
• Hands on with popular Sy internal utilities to find RCA for performance related bottlenecks.
• Hands-on to EUC space (AVD) will be an added advantage.
• Cloud Fundamentals.
• Windows networking.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer