Incident Technician

Infosys is seeking an Incident Technician with hands on experience in Software installation, Troubleshoot, repair and maintain software applications & infrastructure.

Required Qualifications:

• Candidate must be located within commuting distance of New York City, NY or be willing to relocate to these areas.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of experience in Information Technology.
• At least 1 year experience in Software installation, Troubleshoot, repair and maintain software applications & infrastructure.
• Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up - firm laptop or personal laptop + virtual machine.
• Undertake post incident reviews, with the focus on identifying process or operational improvements
• Technical grasp of a wide range of applications both in house and 3rd party applications.
• Mobile Device Management.
• Create and maintain support documentation.
• Record and manage all Incidents and requests in ticket-tracking system.
• Experience in IT Support experience with a Financial Services.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• On-call - Participate in rotating schedule providing afterhours and weekend support.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
• Experience and desire to work in a Global delivery environment.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Client-provided location(s): New York, NY

Job ID: Infosys-139197BR

Employment Type: OTHER

Posted: 2025-10-02T18:38:04