HR Help Desk Process Specialist / Especialista en Procesos de Soporte de RH

Title : HR Help Desk Process Specialist / Especialista en Procesos de Soporte de RH
Location: Mexico, city
Process Specialist for HR Help Desk - SME
Educational Requirements & Skills

• Graduate - BA or equivalent.
• Proficiency in handling standard HR queries, familiarity with HR systems (e.g., Workday, ServiceNow), and ability to use available tools (preferably Chat tools) for quick triage.
• 3-5 years HR experience / HR helpdesk / query resolution
• Spanish + English

Good to have

• Knowledge/understanding of HR policies across all business formats
• Experience specific to Hire to retire process for Global (US , EMEA, APAC) clients will be added advantage.

Key Responsibilities:

• Handle high volumes of routine HR queries (e.g., pay, benefits, leave) using templates and knowledge base articles.
• Adhere to the existing policies of the client with regards to releasing specific information and resolution of inquiries and complaints
• Duly fill-out tracking systems & forms as needed/required regarding case history
• Identify complex issues and escalate to Tier 2/3 teams (e.g., HRIS, payroll) for resolution.
• Use platforms like Workday and ServiceNow; promote self-service tools and AI chatbots for routine tasks.
• Provide phone support in multiple languages using real-time translation to ensure accessibility for all employees.

Client-provided location(s): Mexico City, Mexico

Job ID: Infosys-139930BR

Employment Type: OTHER

Posted: 2025-10-09T18:38:18