GCP- Technical Support Representative

Infosys is seeking a GCP Technical Support Representative who is going to handle Support cases on GCP products mainly Networking team. This role will involve working on the cases and providing possible solutions to the customers within SLA. This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers and Subject Matter Experts. This role requires working in a 24/7 shift system.

Required Qualifications:
• Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 2 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
.• At least 2 years of experience in Cloud Technology.
• Basic understanding of Virtual Machines, Databases, RESTful API's, Containers, and Software development.
• Basic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related components.
• Networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses and notations, etc.
• Willing to work in rotational shifts with 24x7 support (shift 1- 12AM to 8 AM PST and Shift 2 8 AM-4 PM PST, Shift 3 4PM to 12AM PST).

Preferred Qualifications:
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
• Experience and desire to work in a Global delivery environment.
• Planning, Coordination, and Analytical skills.
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources.
• GCP Certification - Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferred.
• Experience in one or more popular software languages such as Java, C++, Python, terraform. etc.
• Excellent problem solving and Root Cause Analysis skills.

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.