FSI/Senior Consultant - Insurance - Business Process Optimization & Automation - Business Consulting

Senior Consultant, Insurance - Business Process Optimization & Automation North America

About the Role

The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance Business process optimization and Automation consulting engagements. Applicant should have some of the following:

• Experience in working on Insurance Business Process across multiple Insurance product lines
  • Life
  • Annuities
  • Brokerage
  • Property & Casualty (Personal and Commercial Lines)
  • Group benefits.
  • Disability Insurance
  • Long Term Care
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Experience in Process discovery, Process Assessment by identifying opportunities for process improvement and business process automation.
• Worked on end-to-end current state mapping and future state solution creation.
• Experience in end-to-end business process automation engagements with insurance carriers.
• Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
• Process Assessment for Digital transformation and modernization programs.
• Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc.
• Experience implementing Automation platforms likes UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
• Agile / Scrum / Kanban Methodology.
• Competency in SharePoint, PowerBI, JIRA/Trello/ADO.

Other Qualifications

• Bachelor's degree or foreign equivalent required.
• MBA or equivalent advanced degree, Industry-related certification preferred.
• 5+ years of relevant work experience with 2 years of experience in comparable consulting services.
• Strategic mindset and the ability to collaborate with other team members.
• Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
• Excellent relationship-building abilities.

• Ability to collaborate with resources in global delivery model.
• Experience in Agile and/or hybrid methodologies.

Additional Consulting Responsibilities

• Client Relationship and Development: Regularly interacts with clients, including clients at senior levels. Expresses himself/herself well to clients and answers questions fluidly. Earns client's respect.
• Client Delivery: Delivers high-quality client outputs on time, more or less independently: Seeks advice and counsel where needed. Begins to mentor and direct the efforts of others.
• Consulting Behaviours: Works independently with minimal oversight. Identifies and seizes opportunities by taking decisive action. Maintains flexibility on the job; adjusts schedule, tasks, and priorities when necessary. Demonstrates learnability. Shows willingness to step outside of comfort zone and take on new challenges and responsibilities. Engages in firm and practice building.
• Core Consulting Skills: Constructs simple, complete, compelling business cases to support recommendations. Masters facilitation and meeting skills; plans and leads effective meetings; understands different decision-making styles and drives decision-making. Masters basic presentation skills. Delivers credible presentations for client work; leads discussions with clients at peer or team lead level. Develops focused expertise in a particular horizontal or vertical area.

Additional information

• Travel to client sites and for practice work efforts is required on a regular basis.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

This job description may not cover or contain a comprehensive listing of all activities, duties and responsibilities that are required of the employee.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level