Detailed Job Description :
- Strong technical knowledge of end-user hardware, operating systems (Windows, macOS), mobile platforms (iOS, Android), desktop virtualization technologies (e.g., Citrix, VMware Horizon, Windows365), collaboration tools (e.g., Microsoft 365) and Video Conferencing technologies (Crestron, Microsoft Teams Room).
- Experience with modern device management tools and methodologies (e.g., Intune, Jamf).
- Solid understanding of ITIL frameworks and service management principles.
- Excellent leadership, communication (written and verbal), interpersonal, and presentation skills.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Experience managing budgets and vendor relationships.
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