Infosys is seeking Desktop Support Engineer with experience in troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Required Qualifications:
- Candidate must be located within commuting distance of Omaha, NE or be willing to relocate to these areas. This position may require travel in the US.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 1 year of Information Technology experience
- At least 2 years of Strong end user desk side experience.
- Experience in administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
- Experience in hardware troubleshooting skills - replace parts in laptops/desktops.
- Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
- All applicants authorized to work in the United States are encouraged to apply.
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- Excellent communication skills.
- Good knowledge of MS Office suite.
- Exposure to End User Computing support model.
- Ability to quickly grasp user's technical aspects.
- Relationship building with the customer and stakeholders.
- Experience and desire to work in a Global delivery environment.