Role - Senior Associate Consultant
Technology - Desktop Support
Location - Finland
Compensation - Competitive
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
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Your role
As a Senior Associate Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives with the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of Infosys.
Required
• Provide break-fix Support and maintenance for all-in-scope Computing Hardware Desktops (e.g., desktops, laptops)
• New joiner device setup and configuration and user initial guidance into IT incident management, and Service Requests for End User requests, VIP Support Requests, IMACDs requests and IT order fulfillment requests for hardware and software
• Provide smart hands support for new project setup such as device refresh and IT user device movements as required.
• Stock Management support, updating of Assets within Asset management tool. Support for dispatching devices to remote users using clients dispatch / courier system.
• Provide hands and eyes support for servers, network devices, meeting room technology, printers, etc.
• Provide Equipment and hardware support including, Desktop Devices, Mobile Devices, display screens and video systems, docking
• Remote Desktop Support
• Installation & Troubleshooting of Standard Software
• ServiceNow Ticketing Tool
• Outlook/O365 Configuration & Troubleshooting
• MS Office Products Configuration & Troubleshooting
• Skype for Business & OneDrive Configuration & Troubleshooting
• SCCM Desktop Agent Issues Support & Troubleshooting + Imaging Machine
• Intune / Azure Image deployment stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, etc.
Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• Candidate should have good understanding of ITIL processes such as incident and service request management.
• Should have prior experience of desktop support.
• Should have exposure to ITSM tools like Service Now.
• Fluent in English Speaking and Local language is mandatory.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.