About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Want more jobs like this?
Get Human Resources and Recruitment jobs in Kuala Lumpur, Malaysia delivered to your inbox every week.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Job Descriptions :
• Directly supervise the DCA agents.
• Conduct performance reviews of DCA agents.
• Drive operations to meet service levels
• Manage the team capacity.
• Manage and resolve pod-level field escalations and internal elevations.
• Represent DCA on defined sales calls.
Job Requirements :
o Experience of working in an international business environment.
o Excellent planning, organizing, and coordinating skills.
o Excellent seller-facing communication and engagement skills.
o Attention to detail and ability to adhere to policies and processes.
o Ability to identify and resolve issues arising during delivery of the service.
o Ability to deliver insights through analytics.
o Fluency in English & Mandarin
o Near native written, verbal, and reading comprehension language skills were required to support primary and secondary languages.
o Third level degree in Business or IT related areas, or Equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management)
Operations Hours:
8AM-8PM Monday to Friday
o 07:00 shift start
o 09:00 shift start
o 13:00 shift start