Customer Care Representative

Job Title: Customer Service Senior Process Executive - Ejecutivo de Procesos Senior, Customer Service
Location: Monterrey, Mexico.
Department: Americas Customer Care
Reports To: Customer Service Team Lead

Mandatory:

• Proven 6 m to 1 year experience in a Customer Service environment.
• Proficient in English.
• Excellent command of English to work in a multi-cultural environment.
• Excellent verbal, written and interpersonal communication skills.
• Work different shifts on the last day of the Month.
• Flexibility to work on weekends very occasionally.
• Availability to Work 100% in office.
• Experience in O365.
• Live time support tool/Face to face customer experience.
• Agile Methodologies.
• Result and target focused

Nice to have:

• Basic supply chain knowledge.
• Order and contract management in CRM/ERP/Dynamics is a plus.

Key Responsibilities:

• Process orders, and process returns.
• Help customers with complaints and questions.
• Give customers information about their orders.
• Deliver high customer service to perform support within a supply chain for a technology service provider.
• Ticket support.
• Live chat support.

Client-provided location(s): Monterrey, Mexico

Job ID: Infosys-138017BR

Employment Type: OTHER

Posted: 2025-09-05T18:38:39