Client Support Analyst
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you
Roles and Responsibilities:
• Provide first-line user support for the Korea Office & Stores
• Research, respond, and resolve technical questions or issues received via telephone calls, emails, and callbacks in accordance with current PVH standards, to ensure timely distribution of knowledge and positive impact on customer satisfaction
• Escalate complex issues to senior team members while ensuring service timeliness and high satisfaction delivery
• Record and analyze IT Application Related calls, conducting Root-Cause analysis and identify improvement opportunities.
• Provide first-line user support for email, LAN/WAN, PC Hardware and O/S, remote access, desktop applications, video conferencing, handheld devices setup
• Prepare and maintain documentation of IT
• Participate in team projects that enhance the efficiency of help desk services. Attend technical training sessions and potentially assist in conducting trainings.
• Proactive training of users on software and system usage
• On site duty and irregular working hours may required
• Minimum of 5+ years of experience in providing technical support for end user devices
• Experience in working with regional distributed users and support teams
• Strong ability to logically assess software and hardware issues.
• Install, configure, and maintain operating systems and applications (Windows, Microsoft Office).
• Provide support for enterprise tools and remote access technologies (VPN, Citrix, etc.)
• Knowledge of SCCM and imaging and software deployment.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Coordinate with vendors for hardware repairs and replacements.
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• Maintain inventory of IT assets and ensure compliance with IT policies
• Proficiency with ServiceNow
• Document issues, solutions, and maintain a knowledge base.
• Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills
• Hands-on experience in desktop/server hardware, LAN administration, networking, Windows 10, MS Office 2016 & Office 365, Active Directory, hand held devices, video conferencing facilities
• Fluent in Korean and English
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)