Infosys is seeking a Principal Consultant who has experience in CCM (Quadient). As a Principal Consultant or a CCM Architect, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the configuration, setup, integration of CCM platform with the overall solution. You will be responsible for designing and overseeing the implementation of Customer Communication Management (CCM) solutions within an enterprise environment. This role involves integrating various enterprise applications, Quadient Suite, and Mail house services, to streamline communication processes and enhance customer engagement. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
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Required Qualifications
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 11 years of experience in Information Technology
- Candidate must be located within commuting distance of Omaha, NE/ Alpharetta, GA / Frisco, TX / Berkeley Heights, NJ , or be willing to relocate to the area. This position may require travel within the US.
- Strong understanding of Quadient Inspire product suite, Scalar / Automation, Interactive and Messenger capabilities
- Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Provide guidance to development teams on technology architecture best practices
- Design and implement CCM strategies that align with business objectives and customer experience goals.
- Lead the integration of enterprise applications such as upstream AR/Admin Systems, Integration layer, Quadient Scalar / Automation, archival and Mail house services.
- Provide expert advice on the use of integration technology, data architecture, and system architecture, including best practices for CCM.
- Work with enterprise Architects to develop efficient and scalable CCM solution using niche features of Quadient. Finalize data models, Quadient deployment models to provide cost effective and standardized solution that can cater to all current and envisioned future needs
- Work with Vendor team for installing, configuring and establishing connectivity to Quadient products from client Infra
Skills:
- 15+ years of relevant experience in Quadient Product suite. Should have experience on end to end integration with enterprise applications utilizing Quadient Scalar / Automation features
- Strong understanding of Quadient Inspire product suite, Scalar / Automation, Interactive and Messenger capabilities
- Experience with cloud computing, micro services architecture and containerisation
- In-Depth knowledge of Quadient's Configuration, Deployment Models (Flex/Evolve) and Licensing model
- Experience with agile development methodologies and sound DevOps practices
- Strong analytical and problem-solving skills
- Well-versed with Cloud Integration and Infrastructure setup
- Experience on Greenfield implementations, other CCM products would be desirable
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent communication and interpersonal skills. Ability to work effectively in a team environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.