Audio Visual Support Specialist
Infosys is seeking an enthusiastic and self-motivated engineer for Audio Visual Support Specialist. As an AV Engineer, a candidate will be responsible for maintaining, supporting, and improving the client's collaboration and AV systems. This role involves hands-on support, proactive system maintenance, and user assistance. The ideal candidate has relevant working knowledge of AV technologies, a service-oriented mindset, and is comfortable working independently in a largely onsite role
Required Qualifications:
• Candidate must be located within commuting distance of Omaha, NE or be willing to relocate to the area.This Position may require travel in US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of IT experience.
• At least 1 year of relevant experience with AV/IT support and related technologies, or service roles.
• must be available for occasional off-hours support.
• Maintain broad working knowledge of AV systems and services.
• Proactively monitor, maintain, and troubleshoot AV systems onsite and remotely.
• Install, configure, and maintain standardized basic AV hardware.
• Collaborate with internal users, IT teams, and support staff.
• Coordinate with external vendors to resolve escalated technical issues.
• Administer and support Zoom Room systems and related AV hardware.
• Respond to support requests via tickets, calls, and emails; track and escalate issues as needed.
• Provide training and guidance to end-users on AV systems and collaboration tools.
• Troubleshoot and maintain hardware from key vendors (e.g., Crestron, QSC, Shure, Logitech, Neat, Samsung).
• Perform system admin tasks (e.g., user and device management/updates, report generation, inventory tracking).
• Must be able to lift 50+ pounds as needed.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
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Preferred Qualifications:
• Strong interpersonal and communication skills; able to work independently and calmly under pressure.
• Create and maintain comprehensive documentation for support processes and known issues
• Prior knowledge on AV technologies, Zoom room installations, and configurations is preferred
• Experience and desire to work in a global delivery environment including offshore teams
• Knowledge of ITSM tools like ServiceNow and ITIL processes
• Good analytical, troubleshooting and problem-solving skills
• Willingness to learn, strong technical aptitude, and the ability to work in a hands-on, fast-paced environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)