Application Support Lead
Infosys is seeking for a skilled and experienced Application Support professional to serve as the Team Lead for the 24X7 Application Support team. This role involves managing day-to-day support operations, ensuring prompt issue resolution, and maintaining high system availability and regulatory compliance.
Required Qualifications:
• Candidate must be located within commuting distance of Omaha, NE or be willing to relocate to the area. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience.
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• At least 4 years' experience in supporting Java based applications.
• Extensive experience working within banking application support environments.
• Lead and mentor a team of application support analysts. Apply strong troubleshooting skills to identify and resolve complex technical issues efficiently
• Manage ticket queues to ensure timely resolution and compliance with defined SLAs.
• Collaborate with development, infrastructure, and business teams to resolve incidents and implement permanent fixes.
• Knowledge on ITSM process and tool.
• Coordinate and track vulnerability remediation activities in alignment with security guidelines.
• Participate in and support Disaster Recovery (DR) drills and ensure application readiness.
• Maintain comprehensive documentation for support processes, known issues, and resolutions.
• Hands on experience working on SQL database.
• Drive continuous improvement initiatives to enhance support efficiency and system reliability.
• Prepare and present regular reports on support metrics, team performance.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
• Planning, Coordination, and Analytical skills.
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Ability to manage and prioritize tasks efficiently.
• Ability to work in team in diverse/ multiple stakeholder environment.
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)