Application Support Engineer
Infosys is seeking an Application Support Engineer with monitoring tools experience. As a Production Services Specialist, the candidate will be responsible for ensuring availability and reliability of assigned production applications within a line of business. To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead.
Required Skills:
• Candidate must be located within commuting distance or willing to relocate to Dallas, TX, Plano, TX, Charlotte, NC. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
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• At least 4 years' experience with UNIX and Windows system admin.
• Ability to use different monitoring/profiling tools (Dynatrace, Autosys, Splunk, AppDynamics, AWR reports etc.) to monitor, gather, and report application performance on Windows or Linux machines.
• Expertise in server monitoring, Agents monitoring and Node management.
• Should be responsible for monitoring and fixing the items in Workbaskets, broken queues, and Health check.
• Collaborate with multiple technology support teams during production issue triage as well as maintenance and upgrade projects.
• Develop custom automation to streamline support processes (Shell/ Python scripting).
• Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.
• Knowledge of Oracle/SQL server.
• Work with the multiple vendor support teams in troubleshooting, maintaining, and upgrading the software solutions.
• Monitor multiple application instances, files and access for all enterprise security rules compliance and remediate violations if any and ensuring availability, continuity, and operational efficiency.
Preferred Skills:
• Analytical and Communication skills
• Planning and Co-ordination skills.
• Knowledge of ITIL concepts like Incident and Problem Management.
• Experience in monitoring tools Autosys, ITRS, SPLUNK, Dynatrace and App Dynamics
• Good UNIX, Linux, Wintel, Perl/Shell/Python scripting
• Horizon (Atlassian) tools (JIRA, Bitbucket, Confluence)
• CI/CD systems and deployment techniques
• SQL/Database queries for data extraction.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)