2B- Aetna - Process Associate

Process Associate
Provider Data Management
Phoenix, AZ

In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, follow all predefined procedures to meet targets, and to ensure that the performance parameters are met.
Your responsibilities will include but are not limited to:

• Attend internal and external training timely and ensure completeness based on prescribed guidelines
• Execute transactions as per prescribed guidelines and timelines, such as verifying documents, analysis of data, responding to queries on email, inputting data into client applications, etc.
• Execute transactions within required targets - Timeliness & Quality standards
• Communicate with internal/external stakeholders in a timely and professional manner
• Handle re-work / review as needed of processed transactions
• Share experience/feedback based on observation to improve process documentation or teams' knowledge
• Manage you time well - Attendance, schedule adherence and reachable during shift hours
• Update individual tracking and performance reports as required by the process
• Participate in reviews, help manager to resolve escalations

Location for this position is Phoenix, AZ

Qualifications
Basic

• High School Diploma or GED Equivalent
• At least 0-6 months of related work experience

Preferred

• Six months to 1 year of overall experience
• Experience in BPO / Healthcare would be an advantage but not mandatory
• Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
• Able to use MS-Office for necessary tracking of work completed and creating reports from the same.
• The primary scope of work would be data entry of provider demographic details in the client platform with high accuracy

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September, 2023.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.