Managing Director, Program & Experience Design

Responsibilities

• Lead the design of programs and experiences that make customized, high-quality mentoring possible at scale, focusing on offerings that can be customized and delivered in an ed tech, partnership model
• Leverage experiential design to continuously improve iMentor’s hybrid, direct service college access program, providing plug and play programming and strategies that can be adapted and localized to reflect the priorities and needs of iMentor’s direct service regions
• In collaboration with the Chief Impact Officer, develop pilots and phased approaches to validating and introducing new program elements and offerings before wide scale adoption
• Supervise the Senior Director, Content and Curriculum, and Associate Director, Program Design to ensure all content, curriculum and product marketing strategies are developed in alignment with program design and goals
• In collaboration with the Organizational Learning and Impact team, steward and evolve iMentor’s program model, ensuring it is adopted with fidelity in all programs, offerings and experiences
• In addition to iMentor’s program model, help identify and steward partnerships that help introduce an evidence-based approach to iMentor's work
• Working within iMentor’s Partner Success model, design programs and experiences that allow for flexible and data driven approaches to retention and participation; contribute to customized partner solutions as needed.
• Understand the challenges faced by first-generation students as they focus on college and career to add a solutions-oriented and behavior design driven approach to all work; engage as needed with other experts to understand the challenges other target audiences face.
• Gain strong knowledge of all programmatic stakeholders, including iMentor volunteers, program participants, partners and staff
• Serve as a thought leader on iMentor’s Program and Partner Success Team and in other leadership spaces, helping to design and execute organization-wide strategy and initiatives related to iMentor’s program and strategic framework.

Qualifications

• 5 to 7 years of progressive leadership experience in program design and implementation, ideally at an innovative, results-oriented, and fast-paced organization.
• Deep understanding of human centered, experiential and behavior design, with an appreciation for driving real world behaviors and outcomes through low touch, tech enabled strategies.
• Experience working in a tech-adjacent role, ideally within an ed tech organization; understanding of digital and technology terms/concepts/tools.
• Strategic, analytical, and results driven leader with proven ability to be highly collaborative.
• Ability to build consensus among team in alignment with organizational direction and goals.
• A comfort with ambiguity and the flexibility to perform and lead in periods of transition, as well as the ability to help others adapt to change.
• Entrepreneurial, creative, and ambitious, with a love for both creating new programs and solutions and realizing the full potential of existing efforts.
• An understanding of outcomes related to the success of young people in college and career, and success factors for students from low-income and first-generation college going communities, and the desire to continue learning as new insights emerge.
• Strong strategic thinking, analytical and project management skills; ability to operationalize strategies and produce significant and sustained results and improvements.
• Excellent communication, relationship development, and interpersonal skills.
• Resourceful team-player with a positive “can do” attitude; open to change, learning, and improvement.
• Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.
• Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated priority to their start date.

Compensation & Benefits

• Salary $130k -155K commensurate with experience
• Up to 100% employer funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Flexible Home/Office/School working arrangement
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• 1 hour of wellness time off per week for wellness activities of your choosing
• Flexible personnel wellness budget for reimbursements or marketplace purchases
• Every staff member is eligible for organization-sponsored professional development annually
• 9 weeks of paid parental leave