About IMAX
With over 50 years of history as a global innovator in entertainment technology, our employees and their careers have constantly gone beyond the ordinary at IMAX. We combine proprietary technology with industry-leading knowledge and relationships with top studios and filmmakers to create theatrical experiences that take audiences beyond the edge of their seats to a world they never imagined. IMAX has revolutionized the way people experience movies and continues to push the boundaries of entertainment experiences beyond blockbusters and into exciting new directions.
Come explore IMAX - where innovation, creativity and passion come together. Get inspired, get involved, and ignite your future with IMAX!
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Job Description/Requirements
About the Role
IMAX is looking for a Specialist to join our Technical Services team. The team provides 24/7 service, support, and upgrades to IMAX digital projection and audio equipment, to ensure audiences are presented with the best possible IMAX experience - and that's where you come in. We're looking for someone based in Tokyo with the ability to work out of their home who can also handle and maintain multi-million-dollar equipment in a critical "show must go on" environment. You'll travel extensively (up to 75%), sometimes on very short notice, within your designated markets for service work. You'll deal with each customer's unique questions and give expert advice on operational matters. If this kind of work excites you, this might be the opportunity for you!
What You'll Do:
- Perform service and preventative maintenance on IMAX digital projection and audio equipment through on-site visits and telephone support
- Maintain target uptime of all IMAX theatres through preventative and emergency servicing
- Dedication to concise and timely reporting of service activities and closure of the service and administrative reporting cycle via custom CRM or other databases
- Track parts exchanged and ensure parts are returned from the client within the contractual obligations of the warranty
- Reduce the number of lost shows by quickly responding, analyzing and correcting problems proactively during site visits
- Plan and schedule service visits to IMAX theatres which may include hardware and software installation and training new clients with the system's operations
- Provide written reports to the customer at the time of the visit and prepare periodic reporting on theatre roster
- Verify information in the Technical Services theatre information database
- Assist in managing and arranging incoming depot parts as well as assist in managing and shipping out parts to theaters
- Specialized training in engineering/electronics and a strong computer background or equivalent work experience
- Experience with Microsoft Office Suite and Outlook
- A valid driver's license and passport for international travel (two-week training in Canada)
- Verbal and written communication skills in Japanese and basic English in a clear and concise manner is essential; knowledge of other languages is an asset
- A broad knowledge of electrical systems, and/or electronics, including use of specialized test equipment (including but not limited to volt/ohmmeters, audio test equipment and oscilloscopes) and the ability to read and understand electrical schematics
- Experience in electronics or computer repairs with specific experience involving anti-static practices when handling and installing electronic cards/boards/hard drives etc.
- Working knowledge of AC and DC power supplies, experience with working on low voltage, single phase and 3 phase powered equipment
- Basic knowledge of networking and network communications (i.e. pinging devices, IP address configuration)
- Working knowledge of FTP protocols and their use, telnet and client software/utilities
- Ability to do service work after theater's normal business hours
- Ability and flexibility to travel extensively (up to 75%) as required
- MS Windows/XP, networking, monitoring and troubleshooting is an asset
- Basic understanding of Microsoft Windows registry is an asset
- Excellent interpersonal skills, resourceful, diplomatic, and customer service oriented individual
- Experience with commercial cinema presentation systems (image and sound) is a notable asset
- Background in technical service support with help desk experience, repair bench or network support is a definite asset
At IMAX, you will be part of a culture built on respect - we are committed to creating a welcoming and diverse atmosphere across our organization.
For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.
Tracking Code
1766