Job Overview
As the Sr. Revenue Operations Analyst you will be part of a team driving the common cross-enterprise
standards in how we deploy strategy into actionable marketing and sales activities by developing and
maintaining a continuously improving 'playbook' of marketing processes, tools and metrics that drive
accelerated growth. The Sr. Revenue Operations Analyst will report into the VP, Sales Operations and is
aligned to Sales Development and GTM leadership to support both internal and external North America
Sales Development teams, increasing overall team productivity at scale.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
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Responsibilities
- Directly support Prospect Sales and SDR leadership in the creation and tracking of key
performance indicators as well as the development and management of workflow processes to
drive Inbound and Outbound pipeline goal attainment.
• Develop repeatable and scalable reporting methodologies for aggregating relevant sales data
from multiple sources to provide insights and track progress against key metrics and targets.
• Create reports and dashboards in Salesforce and Tableau to help SDR leaders monitor critical
success metrics, such as speed-to-lead and lead-to-cash.
• In partnership with Sales Operations, ensure top-of-funnel Marketing infrastructure is as
effective and efficient as possible to feed middle- to bottom-funnel pipeline to deliver business
revenue objectives.
• Translate business vision into a flexible technical architecture that can scale as business needs
change, while ensuring industry best practices. Partner with our Business Technology team to
turn these requirements into a reality in Salesforce.
• The primary technical owner of critical SDR platforms: SalesLoft, Sales Navigator, and ZoomInfo.
Has a strong understanding of how to optimize functionalities for those tools and integrate them
into our core CRM following industry best practices.
• Serve as the primary technical POC for the SDR team. Scope ranges from building core
infrastructure and managing integrations/optimization projects to troubleshooting issues in
Salesforce, Marketo and other adjacent systems with the Business Technology teams.
• Hold regular shadow sessions with SDRs in order to capture their day-to-day pain points.
Propose and build relevant process and system solutions at scale.
• Enable the dynamic and growing Sales Development organization with new hire trainings, key
system/process updates, SalesLoft cadence optimizations and more
Qualifications
- 3+ years of experience in sales/marketing operations, sales coordination, or sales enablement,
ideally in B2B/SaaS.
• Creative, intellectually curious, and able to effectively collaborate cross-functionally, partnering
with stakeholders to manage multiple concurrent projects to drive business performance.
• Ability to work independently, multi-task and thrive in a fast-paced environment.
• Data driven individual with a strong sales acumen and focus on analytical problem solving.
• Experience with using Salesforce.com required, specifically creating dashboards and reports.
Tableau, SalesLoft and Marketo experience a plus.
• Advanced data manipulation skills in Excel required.
• Excellent written and verbal communication, and the ability to turn data into a story for our
business partners.
• Ability to develop & communicate recommendations based on existing available data.
• Strong customer focus-dedicated to meeting the expectations and requirements of internal
customers, acts with customer in mind, and establishes and maintains effective working
relationships with customers.
• High level of accuracy and attention to detail
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and Benefits
The target total compensation for this role is $80,000-$110,000. Compensation will be based upon experience.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits