Technology Expert Labs Practice Leader - Observability & Infrastructure Automation

As the TEL Practice Leader for Observability & Infrastructure Automation, you will be a strategic leader with full ownership of the Observability & Infrastructure Automation services business across global markets. You will shape delivery strategy, partner closely with product teams, and lead a world-class team of technical consultants to help our clients succeed with IBM's Observability & Infrastructure automation offerings.

Key Responsibilities:

• Lead the Observability & Infrastructure Automation practice within TEL, driving strategy, execution, and financial performance (revenue and gross profit).
• Act as the single point of ownership for Observability & Infrastructure Automation services across IBM's product portfolio (e.g., Turbonomic, Instana, Concert, Terraform, Vault, etc.).
• Develop and execute a services growth plan in close collaboration with Brand, Sales, and Productleaders.
• Build, scale, and lead a high-performing consulting team with up-to-date skills and certificationsacross IBM Automation technologies.
• Influence product roadmap based on insights from client engagements, market trends, and competitive dynamics.
• Guide go-to-market initiatives including sales enablement, delivery packaging, staffing strategy, and skills planning.
• Represent IBM as a thought leader in Observability & Infrastructure automation, both internally and externally with clients and industry forums.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 10+ years of experience in technical consulting, delivery, or services leadership in Automation platforms or Observability domains.

• Deep expertise in IBM Observability & Infrastructure Automation (e.g., Turbonomic, Instana, Concert, Terraform, Vault, Nomad or equivalent technologies).
• Proven success in growing and managing a services business, including P&L ownership.
• Demonstrated experience leading global, matrixed teams and driving cross-functional alignment.
• Ability to influence product and GTM strategy based on client needs and market shifts.

Preferred technical and professional experience

• Experience with modern Observability & Infrastructure Automation domain (e.g., Application & Infrastructure Performance Management, app security & resilience, multi-cloud and hybrid deployment).

• Familiarity with Digital transformation, APM & Application resource management
• Prior experience in an IBM consulting or product-aligned technical leadership role.
• Recognized industry speaker or contributor in the Observability & Infrastructure Automation space

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.