Technical Support Representative (Tester)
Introduction
Technical Specialists in this job role will have expertise in analyzing and translating business requirements into control objectives, design security controls and implement them along with a security management cycle. Security specialists assist in finding the proper balance between enabling and securing in relation to the client's organization, culture and ecosystem. Typical examples of the deliverables include asset classification models, risk analysis reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports and security awareness workshops. Technical Specialists who apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of Support typically have responsibility for sizing, troubleshooting, and critical client situations.
Your role and responsibilities
Analytical Problem Solving :
Shows developing skills in analytical thinking and begins to apply basic techniques to solve problems with some guidance. Recognizes patterns and trends in data with support.
Simplifies existing procedures by documenting and refining workflows, making it easier for team members to follow.
Normally receives little instruction on day-to-day work and general instructions on new assignments.
Engages in independent analysis and discussions with peers to provide recommendations or solutions after considering various possibilities. Starts to use basic analytical tools to aid in problem identification.
Recommends and implements small-scale automation solutions that reduce time spent on routine tasks, increasing overall team efficiency.
Autonomy and Impact to the Organization:
Takes on greater responsibilities and shows a developing capacity to influence team goals and outcomes. Receives litlle instruction on day-to-day work, general instructions on new assignments.
Exercises some autonomy in decision-making, with supervision on complex topics. Typically focuses on providing standard professional advice and creating outputs for review by experienced team professionals.
Volunteers individual contributions aligned to collective goals.
Studies and begins to understand of the client's business, industry, market, & technology.
Required education
Bachelor's Degree
Required technical and professional expertise
Skills and Collaboration:
Applies a limited set of skills and knowledge effectively.
Demonstrates understanding of most company resources and processes.
Develops professional expertise Communicates effectively with peers, gains trust by being transparent and honest with others.
Supports experienced peers in preparation of negotiations Extends network beyond immediate peers, to other groups in the organization.
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Under guidance, collaborates with team members to complete projects : searches best practices, contributes ideas, creates reports and analyses.
Mentors entry-level employees, providing guidance and support. Applies a range of collaboration and communication technologies, including AI-driven tools, with increasing proficiency, enhancing team interactions.
Preferred technical and professional experience
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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