Technical Support Professional - IT Specialist

Introduction

We are looking for a Technical Support Professional (IT Specialist) to support IBM clients through contracted technical engagements in both a remote/virtual and customer onsite capacity. Requirements include technical capability and experience with Microsoft Intune Endpoint Management, as well as Hyper-V skills. The ideal candidate would also have PowerShell scripting skills. Other nice-to-have technical skills listed are not mandatory however would help to strengthen the overall client support our team provides. Strong communication skills, both written and oral, are an important part of this position. The ideal candidate would be adept at delivering customer presentations and explaining complex technical solutions to non-IT clients.

Your role and responsibilities

Ideal candidate will have strong capability with:

• Microsoft Intune Endpoint Management
• Microsoft Hyper-V
• Microsoft PowerShell scripting

Additional required skills:

• Creating reports, delivering customer presentations, explaining complex technical solutions to non-IT clients

Optional nice-to-have skills:

• Networking (IE. Cisco, Aruba/HP, Meraki, Juniper)
• Firewalls (IE. PAN, Fortinet)
• VMware, Datacentre installs, Hybrid Cloud Migrations, Backup Architecture (Veeam), Disaster Recovery implementations
• Cloud skills in Azure (Hybrid Cloud and Networking) - Entra ID
• Nutanix Cloud computing
• Security: NIST, Splunk
• Microsoft Azure A5 Feature Implementation: Defender for Endpoint, Identity, M365; and Sentinel; and MFA, Conditional Access Policies, PIM, etc.
• Microsoft Active Directory - design, implementation, migration, hardening, optimization
• Microsoft Purview
• Certificate Services
• Microsoft Power Platform
• Consulting (IE. IT Environment Optimization, Auditing Existing Environments such as Entra ID for best practices)
• Wireless Authentication (Radius, WPA 2/3, Certificate-based, etc.)

Required education

High School Diploma/GED

Preferred education

Technical Diploma

Required technical and professional expertise

• Post Secondary Technical Degree/Diploma/Certification(s)
• Written and Oral Communication, Meeting Facilitation and Customer Presentation skills are necessary
• Must have a minimum of 5 years of experience working in the IT Industry
• Fluent English speaking

Preferred technical and professional experience

• Experienced working in the Canadian IT Industry
• Experience working in/with the Education sector
• Experience consulting, creating reports, delivering presentations to large groups, and implementing proposed solutions

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Client-provided location(s): Flexible / Remote

Job ID: IBM-54544

Employment Type: OTHER

Posted: 2025-09-09T18:52:27