Technical Support Professional

Introduction

The Architect will be responsible for:

• Conducting technical workshops
• Collaborating with internal and external technical teams
• Understanding enterprise integration architectures
• Assisting with resolving performance and technical issues during implementations and migrations.
• Evaluating the readiness of customer integration systems for IBM APP Connect, MQ, and OpenShift.
• Offer customers guidance on architecture and implementation, including cloud migrations, messaging modernization, and integration modernization, using IBM's Cloud Pak for Integration.
• Review the solutions and designs of peers, including architecture and integration pipelines, to provide guidance on performance optimization. Help internal teams and IT partners by recommending solutions that reduce and/or manage risk. Automate and optimize processes as necessary to configure and migrate solutions.

Your role and responsibilities

We are looking for a highly motivated and innovative Architect, Technical Consultant, or Subject Matter Expert (SME) who is passionate about tackling complex integration challenges.

As a member of IBM's Integration Tiger Team, you will collaborate directly with cross-functional teams, including sales, support, product managers, and engineering, to resolve complex technical issues faced by our clients, such as implementations, deployments, architecture, migrations, performance, and scalability.

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Understanding of enterprise integration architectures and implementations
• • Excellent troubleshooting, follow-through, problem-solving skills, and attention to detail. Experience in installing and deploying solutions to Kubernetes (OpenShift preferred)
• Can manage multiple customer accounts and projects simultaneously
• Knowledge of hybrid-cloud software implementations, SaaS / IaaS / PaaS and cloud applications
• • Ability to work in a high-pressure environment
• Ability to communicate complex solutions both verbally and in writing
• Ability to travel globally, as required

Preferred technical and professional experience

• • At least two years of experience in deploying, configuring, and managing integration solutions using IBM Hybrid Cloud Integration software, including APP Connect and MQ. A minimum of three years of experience in designing software solutions with cloud-native computing technologies such as Kubernetes, Docker, containers, and Red Hat OpenShift.
• • Experience and/or knowledge of resolving Performance/Technical issues during implementations, migrations, and system assessments.
• • Hands-on deployment experience with cloud solutions such as PKS, Google GKE, or AWS EKS is a plus.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bangalore, India

Job ID: IBM-44948

Employment Type: OTHER

Posted: 2025-07-22T11:48:56