Technical Support Engineer (Shift)

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team at the IBM Hursley Office. The ideal candidate will have extensive experience in providing technical support, troubleshooting, and maintaining IT infrastructure, particularly within Windows and Linux environments in the public sector.

As a Technical Support Engineer you'll bring your technical expertise and problem-solving skills to our team, contributing to the management of basic to moderate production support tasks. You'll work alongside experienced professionals, learning and growing as you help ensure smooth production processing and efficient incident, change, and problem management.

Please note

Shift Pattern: The role requires working on-site with a 4-day on, 4-day off rotation. The working hours will be either 7:00 AM to 7:00 PM or 7:00 PM to 7:00 AM, alternating every four weeks.

Responsibilities:

• Perform and manage basic to moderate production support tasks, including incident, change, and problem management
• Monitor production processing and troubleshoot issues as needed
• Escalate complex incidents or problems to L2 or L3 based on the ITIL framework
• Leverage Netcool, SNOW, PowerShell, SQL, Oracle, and Solarwinds tools to diagnose and resolve issues
• Collaborate with cross-functional teams to ensure seamless integration of technical support solutions

Join our team and contribute to the development of robust and reliable technical support solutions. If you're passionate about understanding and solving complex technical challenges and have a knack for creating technical support solutions that maximize ROI, we'd love to hear from you.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Deliver high-level technical support for complex systems and applications.
• Troubleshoot and resolve hardware, software, and network issues.
• Maintain, upgrade, and manage IT systems using tools like SolarWinds.
• Utilize Netcool for network management and monitoring.
• Leverage ServiceNow (SNOW) for IT Service Management activities.
• Employ PowerShell for automation of administrative tasks.
• Use SQL and Oracle databases for data management and retrieval.
• Collaborate with cross-functional teams to design, implement, and maintain system solutions.
• Contribute to the improvement of processes and procedures.
• Solid understanding of database management, various operating systems, and multiple programming languages
• Excellent problem-solving and communication skills
• Familiarity with the ITIL framework

As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.

Preferred technical and professional experience

Required Skills & Qualifications:

• Proven experience as a support engineer or similar role.
• Expertise in Netcool, SNOW, PowerShell, SQL, and Oracle.
• Strong understanding of Windows and Linux operating systems.
• Knowledge of virtualization technologies (VMware, Hyper-V)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with network diagnostics and troubleshooting
• Understanding of network protocols and standards
• Experience in supporting IT infrastructure within the public sector is essential.
• Excellent problem-solving skills and ability to think algorithmically.
• Strong communication and teamwork skills.

Desirable Certifications:

• IBM Certified Specialist - Netcool/OMNIbus.
• ServiceNow Certified Implementation Specialist.
• Microsoft Certified: Azure Fundamentals.
• Red Hat Certified System Administrator (RHCSA).
• CompTIA PowerLine (PLA-001) or equivalent.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Winchester, United Kingdom

Job ID: IBM-52489

Employment Type: OTHER

Posted: 2025-08-13T18:52:47