Introduction
Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered, high-quality content through a collaborative partnership with the Design community and a key Sales mission that plays a vital role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experiences.
Your role and responsibilities
Design and develop technical information as part of the thriving content development team. Drive a joined-up experience that helps our users to work with our products. The roadmap for the product is modern and exciting - and great user content is a huge part of that. This is not a traditional docs role. Our technical content team is leading the way in IBM through our passion and dedication to being more than that. We own the technical content experience for our users and, along with the other team members, the successful applicant will help us continue to transform this experience.
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What you will do
• Create clear, concise, and relevant technical content that helps users to achieve their goals.
• Apply design thinking principles to design content and collaborate with stakeholders from across the product.
• Gather information from a broad range of resources and synthesize and develop in to required deliverables.
• Create and curate content assets independently according to content plans.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- 5+ years of experience in developing content for software or hardware products
- Familiarity with the following is helpful:
- Familiarity with structural and markup languages (e.g. HTML, DITA, Markdown)
- Familiarity with authoring tools (e.g. Oxygen, Adobe Illustrator, DCS, Acrolinx)
- Familiarity with development tools (e.g. GitHub, RTC, Jenkins, Atom)
- You must be able to write well: clearly, concisely, grammatically, effectively.
- Visual and video skills help us to go beyond text.
Preferred technical and professional experience
• Design Thinking practices
• Familiarity with Cloud, and integration technologies
• Familiarity with IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
- You bring structure and sense from a pile of notes, discussions, and demos.
- You understand learning behaviours and reflect these in your content.
- Your content style is flexible to match different media and formats.
- You are excited by working with a breadth of content types.
- You are focused on user success and advocate for the content that they need for this.
- You thrive in a team and have excellent communication and collaboration skills.
- You welcome the opportunity to own and lead beyond "the docs".
- You work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork.
- Your curiosity and critical thinking lead to innovative ways of working.
- You happily adapt to fast-paced environments that change frequently
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.