Technical Content Specialist
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Technical Content Professional, you will create, develop, curate, and analyze technical content for digital self-service products. This includes technical documentation, UX content, embedded assistance, training, blogging, and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes, ensuring content is easy to find, useful, and current. Technical Content Professionals may specialize in UX content, product documentation, UI writing, embedded assistance, technical writing, multimedia production, visual design, instructional design, and digital learning.
What you will do
• Create clear, concise, and relevant technical content that helps users to achieve their goals.
• Apply design thinking principles to design content based on user scenarios, personas, and use cases.
• Be part of a collaborative model where Product Management, Design, Development, Go To Market, and Technical Content work together to ensure content is designed as part of the user experience from the beginning, not as an after-thought.
• Actively contribute to design reviews with early mock-ups and user research to validate content.
• Gather information from a broad range of resources and synthesize into comprehensive deliverables.
• Identify a holistic content plan that determines where the content will live, based on user needs
• Make it possible for users to find the content by optimizing it for search.
• Understand content metrics and use those insights to drive designs and manage content lifecycles
• Take ownership of an aspect of technical content and drive that on behalf of the content team
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
• 13+ years of experience in developing content for software or hardware products
• Familiarity with the following is helpful:
• Familiarity with structural and markup languages (e.g. HTML, DITA, Markdown)
• Familiarity with authoring tools (e.g. Oxygen, Adobe Illustrator, DCS, Acrolinx)
• Familiarity with development tools (e.g. GitHub, RTC, Jenkins, Atom)
Design Thinking practices
• Familiarity with programming languages [e.g. Java, Node, JavaScript, COBOL]
• Familiarity with Cloud, and integration technologies
• Familiarity with IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
Preferred technical and professional experience
• You must be able to write well: clearly, concisely, grammatically, effectively.
• Visual and video skills help us to go beyond text.
• You bring structure and sense from a pile of notes, discussions, and demos.
• You understand learning behaviors and reflect these in your content.
• Your content style is flexible to match different media and formats.
• You are excited by working with a breadth of content types.
• You are focused on user success and advocate for the content that they need for this.
• You thrive in a team and have excellent communication and collaboration skills.
• You welcome the opportunity to own and lead beyond "the docs".
• You work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork.
• Your curiosity and critical thinking lead to innovative ways of working.
• You happily adapt to fast-paced environments that change frequently
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
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YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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