Introduction
In this role, you will have the opportunity to work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we provide deep technical and industry expertise to a diverse range of public and private sector clients worldwide. Our Delivery Centers deliver locally based skills and technical knowledge to help clients drive innovation and accelerate the adoption of new technologies.
You will collaborate with experts from various industries to advance the journey of Hybrid Cloud and Artificial Intelligence for some of the world's most innovative and prominent companies. This role offers the chance to make meaningful contributions and introduce significant innovations for our clients, supported by a network of strategic partners and IBM's cutting-edge technology platforms.
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Curiosity and a continuous pursuit of knowledge are at the core of success at IBM Consulting. In this position, you will face new challenges, bring fresh ideas, and develop creative solutions that will have a lasting impact across a broad client network. Our culture emphasizes long-term professional growth and personalized development opportunities, in an environment that values your skills and experience.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As the SAP SD Team Leader, your main responsibility is to lead the team in managing, configuring, and optimizing SAP solutions related to sales and distribution. You act as the key liaison between the business and the technical team, ensuring that user requirements are thoroughly understood and translated into effective solutions within the SAP system.
You oversee the analysis of requirements gathered from various stakeholders, working closely with business managers to ensure that every process-from order management to billing-is correctly implemented while meeting timelines and quality standards.
Your role also involves coordinating the configuration activities of the SD module, making sure that customizations are consistent and well-integrated with other SAP modules such as MM, FI/CO, and WM. You closely monitor the testing phases, supporting the team in preparing functional tests, executing them, and resolving any issues that arise.
A critical part of your job is to ensure continuous support for end users by managing support requests, analyzing problems, and guiding the team toward the best possible solutions.
Additionally, you maintain functional and technical documentation and organize training sessions for both the team and users, fostering internal skill development and promoting best practices.
Finally, as Team Leader, you play a key role in planning and managing team activities, maintaining effective communication with project managers and other business units to ensure SAP SD projects are delivered on time and with high quality results.
Required education
High School Diploma/GED
Required technical and professional expertise
- Extensive hands-on experience in configuring and supporting SAP Sales and Distribution (SD) processes, including order to cash, pricing, billing, delivery, and credit management.
- Solid understanding of integration points between SAP SD and other modules such as MM, FI/CO, WM, and CRM.
- In-depth understanding of sales, distribution, and logistics business processes, with the ability to align SAP solutions to meet business needs.
- Experience coordinating SAP implementation and upgrade projects, managing timelines, risks, and stakeholder communication.
- Ability to analyze complex business scenarios, troubleshoot issues, and design effective solutions within SAP SD.
- Excellent verbal and written communication skills, capable of interacting with technical teams, business users, and senior management.
- Experience in preparing test plans, coordinating user acceptance testing (UAT), and producing clear functional and technical documentation.
- Commitment to staying updated with the latest SAP SD features, industry trends, and best practices.
Preferred technical and professional experience
Experience with SAP S/4HANA SD migration or implementations, knowledge of SAP Fiori apps related to sales and distribution, and familiarity with Agile/Scrum methodologies (optional).
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ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.