Talent Acquisition Manager

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

The Talent Acquisition Manager (TAM) is responsible for managing the delivery of the TAO service to their assigned area of the account (e.g. geographic/hiring segment), ensuring SLAs, KPIs and client satisfaction objectives are met. The TAM manages client stakeholder relationships within their area and communicates the progress and value of the TAO service to them. The TAM has people management responsibility for Talent Acquisition Partners and other on-site Recruitment Specialists within their assigned area and is accountable for their engagement and delivery performance.

• Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics

• Partners with the Delivery Project Executive to ensure effective client stakeholder management

• Consults with the Delivery Project Executive and client to identify service/system/process/experience enhancements necessary to better align the solution with their desired business outcomes

• Accurately forecast revenue and cost and work to agreed budgets

• Work in partnership with the Recruitment Managers to ensure the on and off-site delivery team members successfully provide required services and consistency in execution to the client

• Accountable for management and/or co-management of the delivery team (including on-site, off-site and Delivery Center resources) ensuring that performance, professional development and engagement is being proactively managed.

• Responsible for the day-to-day management and direction of the Talent Acquisition Partners and on-site Recruitment Specialists.

• Review and approval of the direct reports KPIs for performance and variable compensation (performance- related bonuses)

• Develop and disseminate strategic insights from program status reports to client and internal stakeholders on the required frequency.

• Execute against risk, quality and continuous improvement plans

• Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account

• Meet weekly/monthly/quarterly production goals and revenue targets

• Participate in client update meetings and represents the service to stakeholders as required.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Good experience in Staffing, Recruiting, or Human Resources

• Proven experience of managing recruitment teams delivering against SLAs, forecasts and budgets

• Significant experience managing client relationships

• Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint).

• Ability to travel as required (typically between 30-50% of time)

• Fluency in English

Preferred technical and professional experience

• Experience managing remote teams within a matrixed management environment.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.